Points to note
- hand to hand exchange in Lee Lik Motor Cycle Hong Limited is the first choice, if customer would like to process it by courier, all the freight cost will be subjected to customer
- To avoid any problem caused by miscommunication, please wait for our Customer Services Officer to reply to you after filling up your exchange
- All cases which not confirmed by our Customer Services Officer, or all shipment with courier other than SF express are not subjected to process
1. How to exchange products?
Step 1: Confirmed that your order is under Exchange Policy.
Step 2: Contact us on Whatsapp for exchange product (Tel: +852 6461 2698)
Step 3: Our CS will contact you within 3 working days.
Step 4: Bring the products to Lee Lik Motor Cycle Hong Limited (No return shipment fee incurred) or ship it to us by SF Express (Shipping fee back and forth will be charged)
G/F, 22 KWONG WA STREET, MONG KOK, KOWLOON, HONG KONG
Tel: 2782 7766
Operation hour: 12:00NOON-9:00PM
G/F, 52 YEN CHOW STREET, SHAM SHUI PO, KOWLOON, HONG KONG
Tel: 2725 1198
Operation hour: 11:00AM-8:00PM
2. Shipping Cost
－ The shipping cost that you responsible for is subjected to the actual shipping cost Lee Lik Motor Cycle Hong Limited paid.
3. How to return products?
－ Pack the products properly and attach with Lee Lik Motor Cycle Hong Limited order number.
－ Ship the package back to Lee Lik Motor Cycle Hong Limited within 3 days1. (Returning by HK Post is not accepted)
－ Send Tracking number to Customer Service.
－ If customer are not required to pay shipping fee, cash on delivery can be selected.
－ Return address: G/F, 52 YEN CHOW STREET, SHAM SHUI PO, KOWLOON, HONG KONG
4. Basic requirement of Exchange Policy
－ The product is purchased from Lee Lik Motor Cycle Hong Limited.
－ All returned or exchanged products must be in new condition2, in their original box, and must include all packing material, manuals, and all accessories. Product must not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags can not be missing, we cannot accept the product for returning service.
5. 7 days return
Situation Product exchange Validity Damaged products found 7 days within products received and contact us Products wrongly packed / missing 7 days within products received and contact us Before you receive the products 7 days within products received and contact us Brand-new product 7 days within products received and contact us Lee Lik Motor Cycle Hong Limited wishes that every guest has a care-free shopping experience. If you find that the product is not suitable, for any reason, you can return the goods within 7 days to Lee Lik Motor Cycle Hong Limited or replaced in the settlement period , you can also exchange your purchased products to any items you want.
6. About Order Pick-up
The pick-up period for all orders is three months. If the company does not receive a request from the customer to extend the pick-up time, the order will be automatically cancelled, and the product and payment will not be refunded.
7. Order Cancellation
Where the customer has paid, but asks the company to cancel the order and refund, the company will deduct the following charges in the refund:
*Handling charge penalty is 20% of the total invoice sales.
－ Every order could only be exchanged once
－ No refund. The price difference will not be returned if the price of the exchange item is lower than the original one.
1 If the product cannot be shipped back in 3 days, the system may cancel the exchange request without notification.
2 We understand that customers would love to try the product, so we will have discretion on defining a non- brand-new products. However, Lee Lik Motor Cycle Hong Limited reserves the rights on the final decision.