換貨政策 Exchange Policy

換貨政策及條款

注意事項

  • 所有未經利力確認而自行寄回自行帶返利力電單車行有限公司之產品,恕未能安排換貨或處理,還望顧客理解及見諒。
  • 註明「不設退換」之產品將不適用於退換政策及條款。

1. 如何更換產品?

步驟1:先確認訂單合乎退換政策,不屬於「不設退換」之商品。

步驟2:WhatsApp聯絡客戶服務員安排換貨 (電話: +852 6461 2698)

步驟3:等待客戶服務員回覆確認有庫存可換,一般會於三個工作天內回覆

步驟4:顧客可選擇帶同已購入產品於利力指定分店更換或以順豐速運寄回指定分店(貨物往返之實際運費由客戶全數承擔,順豐運費一程港幣$22起)

分店門市地址如下:

香港九龍旺角廣華街22號地下
電話: 2782 7766
營業時間: 12:00NOON-9:00PM

香港九龍深水埗欽州街52號地下
電話: 2725 1198
營業時間: 11:00AM-8:00PM


2. 有關運費

- 客人需承擔寄回利力電單車行有限公司及以貨到付款方式收貨。 (順豐運費一程港幣$22起)

 

3. 如何寄回產品?

- 所有未經客戶服務確認而寄回產品,將不獲處理

- 將該貨品放入一個安全的包裝內,並附上訂單號碼

- 於三天內1使用順豐速運寄回利力電單車行有限公司指定分店(退貨地址: 香港九龍深水埗欽州街52號地下)(不接受HK Post)

- 向客服提供順豐的運單號碼


4. 退換政策基本要求

- 退換的產品必需經由利力電單車行有限公司網店購買

- 所有需要退換的產品必需是全新2包括原本的包裝、說明書以及所有配件。貨品一旦被損壞,弄髒,洗滌,改變或磨損(除了嘗試該物品)以及缺少任何標籤,我們將不會接受退換。

 

5. 有關7天產品更換保證

-若果收取貨件時產品有損壞,發現寄錯或漏寄產品,請盡快通知我們。

-利力電單車行有限公司希望每位客人都有無憂的購物體驗,無論出於任何原因,如果您發現產品不合適,可以於7日內聯絡客戶服務安排退換,你可以更換其他貨品。 (不適用於「不設退換」商品)


6. 有關取件時效

所有訂單的取件限期為三個月,如果本公司未有收到客人要求延長取件時間,訂單會被自動取消,產品及款項不會被發還。

 

7. 有關取消訂單
所有訂定請於付款前考慮清楚,一旦付款後欲想取消訂單,所衍生的手續費及行政費需由顧客承擔。

*因訂單取消而產生的運費將由客戶承擔


8. 其他條款

- 每張訂單只限更換產品1次

- 不設退款服務。換貨時,如所換的貨品的金額低於原本貨品的金額,差額恕不退還。

 

1  如三天內未能寄回,退換請求將被系統取消

2  我們非常體諒客人需要打開產品試用,所以對非全新產品會有酌情權。但利力電單車行有限公司保留介定非全新產品的權利。

Exchange Policy

Points to note

  • hand to hand exchange in Lee Lik Motor Cycle Hong Limited is the first choice, if customer would like to process it by courier, all the freight cost will be subjected to customer
  • To avoid any problem caused by miscommunication, please wait for our Customer Services Officer to reply to you after filling up your exchange
  • All cases which not confirmed by our Customer Services Officer, or all shipment with courier other than SF express are not subjected to process

1. How to exchange products?

Step 1: Confirmed that your order is under Exchange Policy.

Step 2: Contact us on Whatsapp for exchange product (Tel: +852 6461 2698)

Step 3: Our CS will contact you within 3 working days.

Step 4: Bring the products to Lee Lik Motor Cycle Hong Limited (No return shipment fee incurred) or ship it to us by SF Express (Shipping fee back and forth will be charged)

Shop Address:

G/F, 22 KWONG WA STREET, MONG KOK, KOWLOON, HONG KONG
Tel: 2782 7766
Operation hour: 12:00NOON-9:00PM


G/F, 52 YEN CHOW STREET, SHAM SHUI PO, KOWLOON, HONG KONG
Tel: 2725 1198
Operation hour: 11:00AM-8:00PM

 

2. Shipping Cost

- The shipping cost that you responsible for is subjected to the actual shipping cost Lee Lik Motor Cycle Hong Limited paid.

 

3. How to return products?

- Pack the products properly and attach with Lee Lik Motor Cycle Hong Limited order number.

- Ship the package back to Lee Lik Motor Cycle Hong Limited within 3 days1. (Returning by HK Post is not accepted)

- Send Tracking number to Customer Service.

- If customer are not required to pay shipping fee, cash on delivery can be selected.

- Return address: G/F, 52 YEN CHOW STREET, SHAM SHUI PO, KOWLOON, HONG KONG

 

4. Basic requirement of Exchange Policy

- The product is purchased from Lee Lik Motor Cycle Hong Limited.

- All returned or exchanged products must be in new condition2, in their original box, and must include all packing material, manuals, and all accessories. Product must not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags can not be missing, we cannot accept the product for returning service.

 

5. 7 days return

Situation Product exchange Validity Damaged products found 7 days within products received and contact us Products wrongly packed / missing 7 days within products received and contact us Before you receive the products 7 days within products received and contact us Brand-new product 7 days within products received and contact us Lee Lik Motor Cycle Hong Limited wishes that every guest has a care-free shopping experience. If you find that the product is not suitable, for any reason, you can return the goods within 7 days to Lee Lik Motor Cycle Hong Limited or replaced in the settlement period , you can also exchange your purchased products to any items you want.

 

6. Order Cancellation

Situation Declaration Time Frame Before shipment arranged before shipment 
Freight cost upon to the order cancellation will be subjected to customer

 

7. About Order Pick-up

All orders will be available for pick up for 3 months. If we don't receive any request from customer, the order will be cancelled automatically and the products and payment will not be returned.

 

8. Others

- Every order could only be refunded or exchanged once

- No refund. The price difference will not be returned if the price of the exchange item is lower than the original one.

 

1  If the product cannot be shipped back in 3 days, the system may cancel the exchange request without notification.

2  We understand that customers would love to try the product, so we will have discretion on defining a non- brand-new products. However, Lee Lik Motor Cycle Hong Limited reserves the rights on the final decision.