Important Notes
Any products returned or brought back to Lee Lih Motor Co., Ltd. without prior confirmation from Lee Lih will not be processed or arranged for exchange. We appreciate your understanding.
Items marked as "Non-refundable and Non-exchangeable" are strictly excluded from this policy and its terms.
1. How to Exchange a Product?
Step 1: Confirm that your order meets the qualifications of our exchange policy and does not belong to the "Non-refundable and Non-exchangeable" category.
Step 2: Contact Customer Service via WhatsApp (+852 6461 2698) to request an exchange.
Step 3: Wait for Customer Service to confirm stock availability for the replacement. Responses are generally provided within 3 working days.
Step 4: You may choose to bring the purchased product to a designated Lee Lih retail store or send it back via SF Express to our designated store. (All round-trip shipping fees are to be borne entirely by the customer; SF Express shipping starts from HK$22 per trip).
Retail Store Addresses:
Mong Kok Store:
G/F, 22 Kwong Wa Street, Mong Kok, Kowloon, Hong Kong
Tel: +852 2782 7766
Opening Hours: 12:00 PM – 9:00 PM
Sham Shui Po Store:
G/F, 52 Yen Chow Street, Sham Shui Po, Kowloon, Hong Kong
Tel: +852 2725 1198
Opening Hours: 11:00 AM – 8:00 PM
2. Shipping Fees
Customers are required to cover the shipping fees for returning the product to Lee Lih Motor Co., Ltd. as well as receiving the replacement item via Cash-on-Delivery (COD). (SF Express shipping starts from HK$22 per trip).
3. How to Return a Product via Shipping?
Any product sent back without prior confirmation from Customer Service will not be processed.
Securely pack the item and include your Order Number inside the parcel.
Send the parcel via SF Express within 3 days¹ to Lee Lih Motor Co., Ltd.'s designated store:
Return Address: G/F, 52 Yen Chow Street, Sham Shui Po, Kowloon, Hong Kong
(Note: HK Post is NOT accepted).
Provide the SF Express tracking number to Customer Service.
4. Basic Requirements for Exchange
Returned items must be purchased directly from the Lee Lih Motor Co., Ltd. official online store.
Replacement items must be selected from products currently listed on the Lee Lih website. Custom/special order items are not eligible for exchange services.
All returned products must be in brand new condition², including original packaging, user manuals, and all accessories. Items that are damaged, soiled, washed, altered, or showing signs of wear/use (except for trying on the item), or missing any original tags/labels, will NOT be accepted for exchange.
5. 7-Day Product Exchange Guarantee
If your package arrives with damaged, incorrect, or missing items, please notify us as soon as possible.
Lee Lih Motor Co., Ltd. aims to provide a worry-free shopping experience for every customer. If you find the product unsuitable for any reason, you may contact Customer Service within 7 days of receipt to arrange an exchange for other products. (Not applicable to "Non-refundable and Non-exchangeable" items).
6. Order Pickup Deadline
The pickup window for all orders is 3 months. If we do not receive a request to extend the pickup time, the order will be automatically canceled, and neither the product nor the payment will be refunded.
7. Order Cancellation
If a customer requests to cancel an order and receive a refund after payment has been completed, Lee Lih will deduct the following fee from the refund amount:
Handling & Administrative Fee: 20% of the total order amount.
8. Additional Terms
Each order is limited to ONE product exchange only.
No refunds are provided. If the replacement item is lower in value than the original item, the price difference will not be refunded.
